Ant Design — Support
Shipping & Returns
Every order ships from our workshops in Spain or the U.S. Here is exactly how dispatch, transit, customs, and returns work — no surprises at your door.
01
Shipping
Dispatch
Once your order is confirmed, it ships from either our Spanish or U.S. workshop within 72 hours (Monday–Friday). Orders placed on Saturday or Sunday ship the following Monday.
If your order includes items from both locations, they may ship separately — you'll receive a tracking number by email for each package as soon as it's on the way.
Shipping Routes
| Ships from | Service | Typical transit | Tracking |
|---|---|---|---|
| Spain | Correos direct air service | 7–9 business days | Destination-country tracking number by email |
| Spain (special handling) | Madrid YunExpress channel | Varies by destination | Destination-country tracking number by email |
| United States | International service via U.S. carrier | Varies by destination & service selected | Tracking number emailed on dispatch |
It is normal for tracking to show limited updates while a parcel is in international transit. Scans usually begin once the parcel arrives in your country and clears customs — in most cases about 2–3 days. Available options for your destination are shown at checkout.
We take full responsibility for all customs duties and taxes on the packages we send to you. As a customer, you will never be asked to pay customs fees or hidden charges upon delivery.
Recent customs policy changes may temporarily slow clearance in some countries, which can add a short delay. We appreciate your patience.
02
Returns & Exchanges
No-Hassle 30-Day Guarantee
We believe you will love our products. If you are not completely satisfied with your purchase from antdesign.com, you may return your item(s) within 30 days of delivery for a replacement or a refund. No restocking fees are ever applied.
For exchanges, the original item must first be returned to us in Spain. Once we receive it, we'll send out the replacement.
Return Eligibility
We can accept
- Items purchased directly from our official website
- Items in their original, unopened packaging with all contents included
- Returns requested within 30 days of delivery
- Defective products — return shipping is on us
We cannot accept
- Items showing signs of wear (for example, clip scratches on a knife)
- Products with pre-installed, non-removable tritium tubes, for non-defect reasons
- Returns or exchanges after 30 days, for any reason
- Packages sent COD, freight collect, or with unpaid duties or fees
How to Return an Item
- Email us first at info@antdesignofficial.com to receive the proper return instructions. Returns must be approved before shipment — unauthorized returns may be refused.
- Pack the item in its original packaging and, if possible, in the original shipping box. Include the original packing slip or invoice, along with a brief note stating the reason for the return.
- Ship it back to the address that applies to your case (below), using a trackable shipping service with signature confirmation required upon delivery.
- Send us the tracking number at info@antdesignofficial.com as soon as your return is on its way, so we can track the package in real time and process your refund or exchange without delay.
Customers are responsible for return shipping costs and must provide their own return label, unless the product is confirmed to be defective. We are not responsible for lost, delayed, untrackable, or undelivered return packages — refunds are processed after the returned item has been received and inspected.
Any customs duties, import fees, or taxes incurred on a returned package remain the responsibility of the customer; we do not advance or pay charges on return shipments.
Return Addresses
440 N Barranca Ave
Covina, CA 91723
United States
Carrer de Sant Ignacio de Loyola 20
Planta 2, Puerta 11
46100 Burjassot, Valencia
Spain
03
Tracking FAQ
My tracking link still doesn't work 4 business days after placing the order
If you selected FedEx or UPS Express shipping, the tracking number may take up to a week to become active during peak seasons. Once the package receives its first scan, it usually arrives within about a week.
If your tracking link still does not update after seven days, email us at info@antdesignofficial.com and we will investigate.
It's been more than one month and I still haven't received my package
Most packages shipped through our free postal service arrive within four weeks, but occasional delays can occur. As long as tracking shows the parcel is still in transit, the best course of action is to wait a little longer.
International shipments must clear both export and import customs, and during peak periods this process can sometimes take up to one month.
Tracking shows the package was returned back to sender
Email us at info@antdesignofficial.com and we will be happy to arrange a reshipment for you.
Tracking shows "Delivered" but I haven't received my package
First check your porch, mailbox, and with your neighbors — in some cases, carriers mark packages as delivered up to 24 hours before the actual delivery takes place.
If you still cannot locate the package, contact the shipping carrier directly to open an investigation. As the recipient, you are in the best position to work with your local delivery driver or post office to locate the parcel using their GPS delivery records.
Once you have contacted the carrier, reach out to us with your carrier case number or any official update they provide, and we will assist from the shipper's side of the investigation.
Please note: to issue a replacement or refund, we must receive official confirmation from the carrier that the package was misdelivered or lost. If the carrier cannot verify the loss, or if tracking and GPS records confirm delivery to your address, we can only issue a refund or replacement when a formal police report for stolen mail is provided.
Our support team answers every email personally — usually within one business day.