Once your order is confirmed, it will ship from either our Spanish or U.S. workshop within 72 hours (Monday–Friday). Orders placed on Saturday or Sunday will ship the following Monday. If your order includes items from both locations, they may ship separately. We’ll email you a tracking number for each package as soon as it’s on the way.
Shipping options vary by destination and are shown at checkout. Depending on item availability, your order may ship from Spain or the U.S., and items from different locations may ship separately.
If your parcel ships from Spain: it is sent via Correos direct air service, typically arriving in about 7–9 business days. You’ll receive a destination-country tracking number by email. It’s normal for tracking to show limited updates during the international flight; scans will begin after the parcel lands in your country and clears customs (in most cases usually within 2–3 days).
If your parcel ships from the U.S., it will be sent via a U.S. carrier’s international service. A tracking number will be emailed once dispatched, and transit time will vary by destination and the service selected at checkout.
Customs & Duties: To provide a seamless shopping experience, we take full responsibility for all customs duties and taxes on the packages we send to you. As a customer, you will absolutely not have to pay any customs fees or hidden charges upon delivery.
Please note that recent customs policy changes may temporarily slow clearance in some countries, which may cause extra delays. We appreciate your patience and understanding.
No‑Hassle 30‑Day Guarantee
We feel that you will love our products. However, if you are not completely satisfied with your purchase from antdesign.com, you may return your item(s) within 30 days of receipt for a replacement or refund.
Please note: If you need to exchange a product, you must first return the original item to us (Spain). Only then can we send you the replacement!
- The item must have been purchased directly through our official website and returned in its original, unopened packaging with all contents.
- Items showing any signs of wear (e.g., clip scratches on a knife) cannot be accepted.
- After 30 days we are unable to accept returns or exchanges for any reason.
- Return shipping costs and any applicable duty fees are the responsibility of the buyer unless the product is defective.
How to return an item
- Pack the item in its original packaging and shipping box, if possible.
- Include the original online packing slip/invoice and a brief note stating your reason for return.
- Ship to the address that applies to you:
Please note that whether you’re requesting an exchange or a return, you must email us first to receive the proper instructions!
United States (Defective Product Exchanges)
Ant Design — Attn: Defective Product Exchanges
440 N Barranca Ave
Covina, CA 91723 , USA
Phone: +1‑859‑667‑4279
Spain / International (Returns/Exchanges)
Ant Design — Attn: Returns/Exchanges
Carrer de Sant Ignacio de Loyola 20,Planta2,Puerta11,
46100 Burjassot, Valencia ,Spain
Phone: +34 651 857 131
If you chose FedEx or UPS Express for shipping, the tracking number can sometimes take up to a week to start working during peak seasons. Once the package receives its first scan, it usually reaches you within a week. If your tracking link still doesn’t update after seven days, please email us at info@antdesignofficial.com and we’ll investigate.
Although most packages shipped with our free postal service arrive within 4 weeks, occasional delays can occur. As long as the tracking shows the parcel is still in transit, the best approach is simply to wait—your package is moving through the network. International shipments must clear both export and import customs, and during peak periods this process can sometimes take up to one month.
Please email us at info@antdesignofficial.com we will be happy to resend it for you.
If your tracking information shows that your package was delivered but you can't find it, please check your porch, mailbox, and ask your neighbors first. Sometimes carriers mark packages as delivered up to 24 hours before actual arrival.
If you still cannot locate it, you must contact the shipping carrier directly to initiate an investigation. As the recipient, you are in the best position to work with your local delivery driver or post office to locate the parcel based on their GPS drop-off data.
Once you have contacted the carrier, please reach out to us with your carrier case number or any official update they provide. We will then step in to assist you with the investigation from the shipper's side.
Please note: To issue a replacement or refund, we must have official confirmation from the carrier that the package was misdelivered or lost. If the carrier cannot verify the loss, or if the tracking and GPS data confirm it was successfully delivered to your address, we cannot issue a refund or replacement without a formal police report for stolen mail.